Frequently Asked Questions

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What is Social Cash?

Social Cash is a mobile app that combines social media and financial services to provide easy, accessible, and secure financial services to the masses.

How does Social Cash combine social media and financial services?

Social Cash combines social media and financial services by seamlessly integrating social media platforms like Facebook, Instagram, and X (formerly known as Twitter) to offer financial solutions.

Is Social Cash a bank?

Social Cash is not a bank; instead, it partners with CBN-licensed financial service providers, as well as other international licensed transmitters in their respective jurisdictions.

What is the vision of Social Cash?

The vision of Social Cash is to revolutionize the way people access financial services by creating a platform that seamlessly integrates social media and banking.

What is the mission of Social Cash?

The mission of Social Cash is to empower people with the tools they need to manage their finances effectively, regardless of their location or financial status.

What are the values of Social Cash?

The values of Social Cash include Accessibility, Innovation, Security, Transparency, and Customer Focus.

What features does Social Cash offer?

Social Cash offers features such as Virtual dollar cards, Virtual foreign accounts in multiple currencies, Buying and selling items like airtime and data subscriptions, and Securely sending and receiving cash instantly with friends and family.

How can I benefit from using Social Cash?

You can benefit from using Social Cash by having easy access to financial services, using a convenient and secure platform for financial transactions, enjoying affordable and transparent fees, and receiving excellent customer service and support.

Is Social Cash accessible to everyone?

Yes, Social Cash aims to be accessible to everyone, regardless of their income, education, or location.

How does Social Cash prioritize innovation?

Social Cash prioritizes innovation by constantly looking for new and better ways to improve its platform and services, encouraging creativity and experimentation, and embracing change as a necessary component of progress.

How does Social Cash ensure security for its users?

Social Cash ensures security for its users by implementing the latest security measures and protocols to protect their financial information and collaborating with reputable cybersecurity agencies.

How does Social Cash handle data protection and privacy?

Social Cash handles data protection and privacy by adhering to strict data protection principles and complying with all relevant laws and regulations concerning user data and privacy.

Which technology company is Social Cash powered by?

Social Cash is powered by TecheraX, a reputable technology company based in Port Harcourt.

What is the role of CyberShield in securing Social Cash?

Social Cash works with CyberShield, a leading cybersecurity agency, to ensure the platform is protected from potential threats and vulnerabilities.

What is the policy on multiple accounts and KYC?

The policy on multiple accounts and KYC ensures that all users have a single, legitimate account on socialcash. app and outlines the required documents for identity and address verification.

What documents are required for identity verification?

For identity verification, required documents include Government-issued international passport, identity card, driver's license, selfie with an identity document, and Bank Verification Number (BVN).

What are the consequences of having more than one account on Social Cash?

The consequences of having more than one account on Social Cash include all accounts being temporarily disabled, and the customer being requested to choose which account to keep active while others remain permanently blocked.

How does Social Cash use AI-powered security enhancements?

Social Cash uses AI-powered security enhancements for threat detection, fraud detection, anomaly detection, user behavior analysis, and automated incident response.

What security features are used by Social Cash?

Social Cash uses strong authentication and authorization, data encryption, secure cloud infrastructure, regular security updates, and employee training for security features.

Can I access my Social Cash account from multiple devices?

Yes, users can access their Social Cash accounts from multiple devices.

How does Social Cash handle customer support?

Social Cash provides customer support to assist users with any issues they may encounter.

Can I use Social Cash for international transactions?

Yes, Social Cash can be used for international transactions.

How quickly can I send and receive money using Social Cash?

Users can send and receive money securely and instantly using Social Cash.